Customer Support
Returns & Refunds
Returns Policy
Due to the nature of research compounds, we are unable to accept returns on any products. All sales are final. Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
Only defective, damaged or incorrectly shipped products are eligible for a replacement or refund. If your order arrives defective or damaged, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
Refunds
Approved refunds for defective items are processed to your original payment method within 5–10 working days.
Contact
Email us at support@biosupplyuk.com